Privacy Policy

This Privacy Policy explains how Goldenbet Casino (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our website, create an account, use our services, or contact our support team. We aim to be transparent about what we collect, why we collect it, how long we keep it, and what choices you have.

If you do not agree with this Privacy Policy, please stop using the website and services. This policy should be read alongside our Terms & Conditions and any cookie notice displayed on the site.

What we collect, why we collect it, and how long we keep it

1) Scope

This Privacy Policy applies to:

• Website visitors browsing public pages
• Registered users who create an account
• Users who deposit, withdraw, and participate in gameplay
• Users who communicate with customer support
• Users who opt in to marketing communications (where applicable)

This policy does not govern third-party websites or services linked from our site (for example, payment providers, KYC vendors, analytics tools, or responsible gambling organisations). Those third parties have their own privacy policies.

2) Key terms (plain language)

• Personal data: information that identifies you directly or indirectly (e.g., name, email, device ID).
• Processing: collecting, storing, using, sharing, or deleting personal data.
• Controller: the organisation deciding how and why data is processed (typically us).
• Processor: a service provider processing data on our behalf (e.g., hosting, analytics).

3) What data we collect

We collect data in three main ways: (A) you provide it, (B) we generate it through service use, and (C) it’s collected automatically.

A) Data you provide

Account and profile

• Full name, username, email address, phone number
• Date of birth (to help confirm eligibility)
• Country/region and address details (where required)

Verification (KYC)

• Identity document data (e.g., ID type, number, expiry date)
• Proof of address (e.g., utility bill or statement)
• Verification results or status returned by our verification providers

Payments and transactions

• Deposit/withdrawal records, transaction references, and timestamps
• Payment method type (e.g., card, bank transfer, e-wallet)
• We typically do not store full payment card numbers ourselves; where tokens are used, they are handled by payment providers.

Support and communications

• Messages you send via chat, email, or contact forms
• Attachments you provide (only if relevant to the request)
• Complaint details and dispute-related communications

Responsible gambling tools

• Limit settings (deposit limits, session limits, time-outs)
• Self-exclusion requests and related confirmations

B) Data generated by use of the service

• Login history, password resets, account changes
• Gameplay logs (sessions, game history, stakes, outcomes, timestamps)
• Bonus and promotion usage (eligibility checks, redemption activity)
• Security and fraud signals (suspicious login attempts, unusual transaction patterns)

C) Data collected automatically

• IP address, device type, operating system, browser version
• Language settings and approximate location signals based on IP (not precise GPS)
• Cookie identifiers and usage analytics (pages visited, time spent, click paths)
• Crash logs and performance metrics (to improve stability)

We do not knowingly collect personal data from individuals below the legal age required to access gambling-related services. If we become aware such data has been collected, we take steps to restrict access and remove the information where legally permitted.

4) Why we process your data (purposes)

We process personal data for the following reasons:

A) To provide and operate the service

• Create and manage your account
• Enable login, gameplay access, and account preferences
• Provide customer support and service communications

B) To keep accounts safe and prevent fraud

• Monitor for suspicious access attempts
• Detect and prevent account takeover, bonus abuse, and fraudulent transactions
• Maintain security logs and audit trails

C) To verify identity and support compliance

• Conduct KYC checks where needed
• Keep records relevant to disputes, chargebacks, and operational accountability
• Support responsible gambling features and associated record-keeping

D) To improve performance and user experience

• Measure site performance and fix technical issues
• Understand how visitors use the site (analytics)
• Test feature updates and usability improvements

E) Marketing (where permitted)

• Send marketing messages only where allowed and typically where you have opted in
• Provide tailored offers based on preferences (where applicable)
• You can opt out at any time

We aim to apply data minimisation: collecting only what is necessary for a specific purpose.

5) Cookies and similar technologies

We use cookies and similar technologies for:

• Strictly necessary functions (security, sessions, login)
• Preferences (language, settings)
• Analytics (understanding site usage)
• Performance (stability, error monitoring)

You can usually manage cookies via browser settings. Blocking essential cookies may prevent parts of the website from functioning correctly.

6) Data retention (how long we keep your data)

Retention depends on the type of data and why it was collected. We keep data only as long as needed for:

• providing services
• security and fraud prevention
• compliance and legitimate record-keeping
• dispute resolution and enforcing our agreements

Interactive chart — sample retention periods (months)

7) When we share personal data

We may share personal data only where necessary, including with:

Service providers (processors)

• Hosting and infrastructure providers
• Customer support tools (ticketing, live chat)
• Analytics and performance monitoring providers
• KYC and identity verification providers
• Payment processors and anti-fraud tools

Legal and safety

• If required by law, valid legal process, or lawful requests
• To protect users, investigate fraud, enforce policies, or respond to disputes

Professional advisors

• Legal, audit, or compliance professionals where necessary

We do not sell personal data as a primary business activity. Where we use processors, we aim to have contracts and safeguards in place to limit processing to service delivery and security needs.

8) Your rights and choices

Depending on your jurisdiction, you may have rights such as:

• Access: request a copy of your personal data
• Correction: fix inaccurate or incomplete data
• Deletion: request deletion (subject to legal limits)
• Restriction: limit processing in certain situations
• Objection: object to certain processing, including marketing
• Withdraw consent: where processing is based on consent
• Portability: request certain data in a portable format

We may ask for identity verification before fulfilling requests to keep accounts secure. Some records may need to be retained for legal, security, or dispute purposes even if you request deletion.

9) Security measures

We use reasonable technical and organisational measures designed to protect data, including:

• access controls and least-privilege permissions
• security monitoring and logging
• encryption in transit where appropriate
• vendor due diligence and contractual safeguards

No system is perfectly secure, but we work to reduce risk and respond quickly to issues.

10) International transfers

Some of our vendors may process data outside your country. Where international transfers occur, we aim to use safeguards such as contractual protections and security controls to maintain an appropriate level of protection.

11) Marketing preferences

You may receive:

• Service messages (security alerts, transactional notices) that are necessary
• Marketing messages only where permitted (often opt-in)

You can opt out of marketing at any time via unsubscribe links or account settings. Service messages may still be sent when needed for account operation.

12) Third-party links

Our website may include links to third-party sites (support organisations, payment providers, informational resources). We are not responsible for their privacy practices. Review their policies before sharing personal data with them.

13) Changes to this policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or security practices. The “Last updated” date will always reflect the current version. Continued use of the site after updates means you accept the revised policy.

14) Contact us

For privacy questions or requests, contact:

• Email: [email protected]
• Postal address: 123 High Street London SW1A 1AA United Kingdom

Authoritative gambling support and consumer protection resources

Privacy and security guidance resources

15) Data breaches and incident response

Goldenbet Casino takes data protection seriously and maintains internal procedures designed to identify, assess, and respond to personal data incidents. A data breach may include unauthorised access, disclosure, loss, or alteration of personal information.

In the event of a confirmed personal data breach, we aim to:

• promptly assess the scope and potential impact of the incident;
• take reasonable steps to contain and mitigate any risks;
• notify affected users where the breach is likely to result in a high risk to their rights or freedoms;
• document the incident and corrective actions taken.

Where notification is required by applicable law, it will be made within the legally prescribed timeframes. Not all incidents require user notification, particularly where the risk to individuals is assessed as low.

16) Complaints and dispute handling

If you believe your personal data has been processed unlawfully, inaccurately, or in a manner inconsistent with this Privacy Policy, you may contact us directly to raise a concern.

When handling privacy-related complaints, we aim to:

• acknowledge receipt within a reasonable time;
• review the complaint objectively and in good faith;
• request additional information where necessary to verify identity or clarify the issue;
• provide a reasoned response or corrective action where appropriate.

If you are not satisfied with our response, you may have the right to escalate the matter to a relevant supervisory or data protection authority, depending on your location and applicable law.

17) Children’s and underage data

Our services are intended only for individuals who meet the minimum legal age required to access gambling-related content and services.

We do not knowingly collect or process personal data relating to minors. If we become aware that personal data has been collected from an underage individual:

• access to the account will be restricted;
• verification steps may be initiated;
• the data may be deleted or anonymised where legally permitted.

Parents or guardians who believe a minor has provided personal data through this website are encouraged to contact us so that appropriate steps can be taken.

18) Automated processing and profiling

Certain processing activities may involve automated systems. These may include:

• fraud detection and prevention tools;
• risk scoring related to account security;
• bonus abuse detection mechanisms;
• responsible gambling monitoring indicators.

Automated processing is used to support operational efficiency, security, and compliance. It is not intended to produce legal or similarly significant effects without appropriate safeguards. Where relevant, human review may be applied, particularly in cases involving account restrictions or escalations.

19) Accuracy and user responsibilities

While we make reasonable efforts to ensure that personal data is accurate and up to date, users also play a role in maintaining accuracy.

You are encouraged to:

• review and update account details where possible;
• notify us if you believe stored information is incorrect or incomplete;
• ensure that contact details remain current.

Providing false, misleading, or outdated information may affect service availability, account security, or the ability to process requests.

20) Data minimisation and purpose limitation

Goldenbet Casino aims to follow principles of data minimisation and purpose limitation. This means:

• personal data is collected only where necessary for defined purposes;
• data is not reused for incompatible purposes without appropriate safeguards;
• access to personal data is limited to authorised personnel and service providers.

Where possible, data may be aggregated or anonymised for analytical and reporting purposes.

21) Third-party responsibility disclaimer

Although we take care in selecting service providers and partners, we do not control the internal practices of third parties once data is processed within their systems under their own responsibility.

Goldenbet Casino is not responsible for:

• privacy practices of external websites or services;
• content or security measures implemented by third parties;
• losses or damages arising solely from third-party actions outside our control.

Users are encouraged to review third-party privacy notices independently.

22) Record keeping and accountability

We maintain internal records relating to:

• categories of data processed;
• processing purposes;
• retention periods;
• security measures;
• data subject requests and responses.

These records support transparency, internal governance, and accountability obligations.

23) Severability

If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

24) Entire policy

This Privacy Policy constitutes the complete statement regarding the handling of personal data on this website. It supersedes any prior privacy-related statements or representations.

25) Acceptance of this Privacy Policy

By accessing or using the Goldenbet Casino website and services, you acknowledge that you have read, understood, and accepted this Privacy Policy. Continued use of the website following any updates constitutes acceptance of the revised policy.